Purchase Information: The Steril-Sil Company sells exclusively through foodservice equipment dealerships, products are not sold direct to a foodservice operator. For purchase information, contact your local foodservice equipment dealer or Steril-Sil sales team can direct you to a Steril-Sil dealer.
Prices: Prices and specifications are subject to change without notice and supersede previous price lists and specifications.
Terms: 1% 10 days, Net 30 days. F.O.B. Mohnton, PA. Open account with approved credit.
Custom Orders: Custom orders require 50% down, 50% due within terms.
Ordering Data: Use model number and specification sheet descriptions to identify requirements.
Minimum Order Charge: Orders less than $20 net will be charged a $10 handling fee.
Broken Case Charge: Orders of quantities less than the case pack will be charged a $10 broken case fee.
Shipping/Freight: Unless carrier is specified, we will ship by the best and most economical means as identified by Steril-Sil Company, LLC. Liftgate service, re-delivery and appointment fees are additional charges not covered by the basic shipping or freight cost. When incurred by the Steril-Sil Company, LLC, these costs will be added at the time of invoicing or may be invoiced separately at a later date if charges occurred in a freight adjustment.
Return Policy: New and unused products may be returned for credit within 60 days less a 25% restocking fee. All returned products must have prior approval and include the Return Authorization Number on the outside of all packages. Call for a Return Authorization Number prior to making a return. Upon receipt of the returned products and prior to issuing a credit less the 25% restocking fee, items will be inspected for new and undamaged condition. Damaged items will be assessed the invoiced net purchase price of the product. The determination of the condition of returned items will be made solely by the Steril-Sil Company. Return shipping damage is the responsibility of the shipper. Products are best shipped in their original cartons and packaging materials. All shipping charges must be pre-paid. Custom, discontinued and non-standard items may not be returned. The Return Policy is subject to change. The current Steril-Sil Company return policy shall be posted on the company website, www.sterilsil.com.
Product Warranty: Steril-Sil Company, LLC warrants the original purchaser of Steril-Sil Company, LLC products to be free of defects in materials and workmanship for one-year from the original purchase date. Proof of purchase with the purchase date is required for all warranty claims. Products covered under warranty shall be repaired to proper working order or replaced. Exclusions to this warranty include but are not limited to damage caused by accident and improper installation or abuse. The determination of abuse will be made solely by the Steril-Sil Company. The maximum liability on any claim shall be no greater than the original product purchase price. All warranty claims must be handled by a Steril-Sil Company, LLC authorized dealer. The Steril-Sil Company, LLC authorized dealer is to call for warranty coverage pre-authorization. Warranty Authorization numbers must appear on the outside of all packages. All shipping charges for warranty claims must be pre-paid. Packages with freight charges due will be refused. This warranty is the only warranty made by Steril-Sil Company, LLC and replaces any and all previous warranties. The Product Warranty policy is subject to change. The Steril-Sil Company current warranty policy shall be posted on the company website, www.sterilsil.com.